How to watch Flare films on the Virtual Press and Industry Platform powered by Shift72

If you are experiencing any technical issues related to the BFI Flare Virtual Press and Industry Platform (powered by Shift72) please refer to this Troubleshooting document.

Technical Queries Form

Please remember you must be in the UK to watch films on the Virtual Press and Industry Platform.

How do I watch films on the platform?

For scheduled Press and Industry Screenings you can watch the film by going to the relevant film page at the scheduled time and clicking ‘Play Now’. You will have 4 hours from the scheduled start time to complete the film. After this time it will not play. For films available in the Digital Viewing Library you will have from 22-28 March to watch these. As with the scheduled P&I screenings you simply go to the film page of that title and click ‘Play Now’.**

What are the system requirements for streaming content on the Virtual Press and Industry Platform?

You can watch on PCs running Windows 7, Windows 8.1 and Windows 10 and Intel-based Macs running OSX 10.13+. You can also watch on Android 6.0+ tablets and phones using Chrome and on iPhones and iPads using Safari. You will need a broadband or fibre internet connection - dial up will not work. You’ll find a complete list of requirements below.


What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10. Chrome, Microsoft Edge or Internet Explorer. We recommend using the latest version of your browser as earlier versions may not be supported. Internet Explorer on Windows 7 is no longer supported. You will need a broadband or fibre internet connection - dial up will not work.


What are the requirements for Mac computers?

Mac OSX 10.13 or later. Content can be streamed using Safari or Chrome and we recommend using the latest version of it as earlier versions may not be supported. You will need a broadband or fibre internet connection - dial up will not work.


Can I watch content on my iPhone/iPad?

Yes, you can watch content using Safari or Chrome and this requires iOS 11.2 or later. We recommend using the latest version of your browser as earlier versions may not be supported.


Can I watch content on my Android Device?

Yes, you can watch content using Chrome and this requires Android 6.0 or later. We recommend using the latest version of your browser as earlier versions may not be supported.


I can’t stream any of the content, what’s going on?

Check your minimum system requirements above. We recommend that you update to the latest version of your browser. We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed.

Internet Speed Checker

For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.


What happens if I forget my password?

Simply click Forgot your password on the Sign In page, enter the email address you used when you created an account and a link to reset your password will be sent to you.


Why does video playback stall or not play smoothly?

If your internet connection is poor or inconsistent you may experience problems during playback. Try lowering the playback bitrate.


Can I Chromecast content?

You can currently chromecast from iOS devices and some android devices, but not on Mac and PC.


Can I Apple Airplay content?

It is possible to Airplay content to devices such as smart TV’s


Is there anything I can’t use?

Devices that are not up-to-date with the operating systems listed above. The platform is also not compatible with Linux operating systems